2025 Ryan White Client Survey How would you describe the services you receive at ARE for Medical Case Management? (Check All That Apply) Good Fair Compassionate Helpful Not Helpful Confusing Need More Intensive Services Not Sure What Services I Receive From ARE Treated Respectfully Treated Not Respectfully Easy to Access Services Hard to Access Services Not Getting the Services I Really Need Services Have Helped Me Stay in Medical Care Services Have Helped Me Meet My Basic Needs (food/shelter) Other If checked "Not getting the services I really need, please explain.If checked, "other," please explainWhat Services Would You Like to Receive at ARE, If We Were Able to Fund Them?How Easy Is It For You to Contact Your Case Manager and Schedule a Meeting For Services? Very Easy Easy Somewhat Easy Not Easy ARE provides many ways for your voice to be heard in the services you receive and ways to connect to other people in the community living with HIV. We offer a CAB group or Community Advisory Board. THe goal of CAB is to discuss topics of interest, share news about what's going on with ARE, and help others with your knowledge of living with HIV. What are some reasons you would not attend a CAB meeting on a monthly or quarterly basis? I don't feel comfortable sharing my opinions in a group setting. I don't think CAB meeting would be relevant or helpful to me. I don't have time to attend. I prefer to engage in other types of activities. I am not familiar with the CAB or its purpose and need more information. I feel nervous or anxious to attend in-person meetings. I don't want others to know my personal health status. I don't have transportation to attend in-person meetings. I would prefer to participate in meetings with peers of the same age or gender. Other If checked, "other," please explain.How satisfied are you with the food selection in the pantry? Please check all that apply. Very Satisfied Not Satisfied Satisfied I don't access the food pantry Needs more variety Needs more culturally diverse food items Other If checked, "other," please explainDo you currently have any unmet needs that keep you from being adherent to your medical care and medications (such as going to the doctor every 6 months, taking your medication every day, etc.)? Yes No If Yes, Please ExplainARE has business hours from 8:30am-5:00pm Monday through Friday and also offers virtual options for document signing/assessments, phone assessments, etc. for you to receive Case Management services. Do you feel you are able to access services either in-person or virtually so you are able to meet all your Case Management needs? Yes No Sometimes If No, Please ExplainIn 2025, ARE received cuts to many of our services for clients. Please report on the impact it may have had on you.In the past 12 months, how would you rate your health overall (physical and mental)? Very Poor Poor Fair Good Excellent In the past 12 months, did you ever feel hungry and/or not eating because there wasn't enough money for food? Yes No Any time in the past 12 months, were you out of regular employment? Yes No Not Applicable (has SSDI, SSI, retirement, partner works, other, etc.) Any time in the past 12 months, did you ever feel unstably housed or feared losing your housing? Yes No The Virginia Department of Health requires eligibility for Ryan White services to be updated once every two years as needed. Have you found submitting any of the documents requested challenging in any way? Yes No If checked, "yes," please explain.Is there any feedback or things you think Ryan White staff at ARE should know?
